Home |Support |WINBOT 930
FAQ
1.1 Can WINBOT 930 operate without someone present?
WINBOT 930 is designed to operate independently once it is placed on a window, however someone should supervise the cleaning process and be available to remove WINBOT 930 from the glass once it has finished.
1.2 Can WINBOT 930 clean glass of any shape?
WINBOT 930 is designed to clean square or rectangular shaped glass. If WINBOT 930 is placed on framed glass of other shapes (round, diamond, triangle), it may not be able to clean the entire surface area or in corners. It is not recommended to use WINBOT 930 on frameless glass of other shapes (round, diamond, triangle etc)
1.3 Can WINBOT 930 be used on horizontal surfaces, such as a glass table-top?
Yes. However, when WINBOT 930 cleans on horizontal surfaces, its cleaning path is random so it may not cover the entire cleaning area. Please direct WINBOT 930 manually with the Remote Control to ensure full coverage of the cleaning area.
1.4 Can WINBOT 930 be used upside down?
No. WINBOT 930 should never be used upside down.
1.5 Can WINBOT 930 be used on glass with uneven surfaces such as frosted, patterned, textured, tinted, filmed, coated glass or glass with stickers or decals?
No, WINBOT 930 should be used on smooth and clear glass only.
1.6 Can WINBOT 930 be used to clean beveled, concave or convex glass?
No. WINBOT 930 should not be used on beveled, concave or convex glass because it will not be able to create a secure suction seal.
1.7 Can WINBOT 930 clean any type of dirt or residue? Can W930 be used on greasy windows?
WINBOT930 is designed for routine maintenance rather than first-time or heavy-duty cleaning. If your glass has a thick layer of dirt on it you should clean an area of the glass larger than WINBOT, let the glass dry and place WINBOT there, or clean the entire window first and use WINBOT for maintenance cleaning. WINBOT 930 is capable of cleaning most dirt from glass, but cannot maintain a secure suction seal on windows with grease build-up.
1.8 Can WINBOT 930 detect window frames?
WINBOT 930 can identify frames that are at least 5mm (0.2’’) thick. WINBOT 930 should NOT be used on framed windows with frame smaller than 5mm (0.2’’) thick.
1.9 Can WINBOT 930 clean any size window?
WINBOT 930 cleans windows larger than 35cm x 60cm (13.8” x 23.6”).
1.10 Can WINBOT 930 be used in any weather?
In general, window cleaning is best done while the glass is out of direct sunlight and the same is true using WINBOT 930. Additionally, the temperature should be above 0℃ (32ºF). When using WINBOT 930 outdoors, the temperature should be between 0℃ (32ºF) and 40℃ (104ºF) with humidity below 65%. WINBOT 930 should not be used while it is raining or snowing or used at elevations higher than 2000m (6,562 ft.) in order to create a secure vacuum seal with the glass.
1.11 Can WINBOT 930 be used outside when it is windy?
WINBOT 930 has been tested for use in wind force of less than 10 (89-102km/hr or 55-63mph). Remember to use the Safety Pod and Tether for optimal safety.
2.1 Is it necessary to install the Safety Pod and Safety Tether before using WINBOT 930?
Yes, always use the Safety Pod and Safety Tether with WINBOT 930.
2.2 How are the Safety Pod and Safety Tether used correctly?
The Safety Pod and Safety Tether should be installed before using WINBOT 930. Please refer to the Instruction Manual for detailed instructions.
2.3 Can WINBOT 930 be used when it is unplugged?
No. WINBOT 930 is powered by electricity and must be plugged into a power outlet to clean. In the event of power loss, WINBOT 930 uses an on-board Back-Up Battery to power the motor so WINBOT 930 can return to its starting point for easy retrieval. The built-in Back-Up Battery is only used to power the motor so WINBOT 930 can return to the start point for retrieval should the Power Adapter be unplugged or the electricity fail.
2.4 How is WINBOT 930’s Back-Up Battery charged?
The on-board Back-Up Battery automatically charges when WINBOT 930 is plugged in and switched ON.
2.5 How long can the Back-Up Battery hold WINBOT 930 onto the glass if there is a power failure or WINBOT 930 becomes unplugged?
If there is a power failure or WINBOT 930 becomes unplugged, the Back-Up Battery can maintain suction for about 15 minutes. Someone should supervise the cleaning process and be available to remove WINBOT 930 from the glass.
2.6 What is the appropriate amount of WINBOT Cleaning Solution to spray on the Cleaning Pad?
W930 moves up and down, left and right. It is recommended to spray each side of the Cleaning Pad 3 to 4 times evenly across the Cleaning Pad for optimal cleaning performance. Use caution as W930 may slip if the Cleaning Pad is too wet. After spraying, wipe the bottom of WINBOT 930 with the provided Finishing Cloth.
2.7 Can the WINBOT Cleaning Solution be replaced with tap water or solution from other manufacturers?
It is recommended to use WINBOT 950 with WINBOT Cleaning Solution from ECOVACS. Using tap water or other cleaners could have an adverse effect on the cleaning performance. Using other cleaning solutions could potentially nullify the warranty.
2.8 Can the Cleaning Pad be attached to WINBOT 930 immediately after being washed?
No. The Cleaning Pad must be dry before attaching to WINBOT 930 for window cleaning. Attaching a wet Cleaning Pad causes the Driving Treads to slip during cleaning.
2.9 Can I replace WINBOT 930’s Cleaning Pad with another cloth?
No. The Cleaning Pad is specifically designed for the use with WINBOT 930. Using a different cloth could lead to poor performance or damage to WINBOT.
2.10 How do I attach the Cleaning Pad properly?
Turn WINBOT 930 over and attach the white side of the Cleaning Pad to the Velcro area on the bottom of WINBOT 930. The gray microfiber side of the Cleaning Cloth should be facing out. Make sure the Cleaning Pad fits exactly and smoothly within the Velcro area and does not cover the Fan or Edge Detection Sensors.
2.11 Can WINBOT 930 clean a window that is wet with water or has been sprayed with cleaning solution?
No. Do not place WINBOT 930 on a wet window or spray the window with water or cleaning solution. This can cause slippage and/or damage to the robot.
2.12 I placed WINBOT 930 on the glass but it will not attach successfully and the Status Indicator Light is flashing. What should I do?
 Firmly press W930 against the window until the suction process is complete and the Status Indicator Light glows a continuous BLUE.
 If the window is extremely dirty, clean a small area on the glass before use and place WINBOT 930 there.
 Check the Cupule for dirt. The Cupule may have accumulated dirt on its surface. Clean the Cupule’s surface and start again.
 Check the Cupule for scratches. Examine the Cupule’s surface for scratches. If it is damaged, replace the Cupule with a new one and start again.
2.13 Why does W930 emit alarm when it starts at the edge of a frameless window?
WINBOT 930 should always be placed at least 10cm (4”) away from edges, window corners, window frames or other obstacles so its sensors can function properly. If WINBOT 930 is placed at the edge of frameless glass, the Edge Detection Sensors will trigger an alarm.
2.14 Why does W930 emit alarm when it starts near a window frame?
WINBOT 930 should always be placed at least 10cm (4”) away from edges, window corners, window frames or other obstacles so its sensors can function properly. If WINBOT 930 is placed too close to a window frame, it may get stuck against the frame.
2.15 On dirty windows, WINBOT 930 does not follow its normal cleaning pattern, moves slowly, erratically or stops. What happened?
On very dirty windows, the accumulated dirt may increase the friction between WINBOT 930 and the glass, which can cause WINBOT 930 to move irregularly. 2 or more cleaning cycles can be used for dirty windows. Remember, WINBOT 930 is designed for routine maintenance rather than fist-time or heavy-duty cleaning. Be sure to wipe WINBOT 930’s Cupule, Driving Treads and Squeegee before each use.
2.16 WINBOT 930 is cleaning in a curved path. What should I do?
If WINBOT 930 is cleaning in a curved path, one of the Driving Wheels is dirty. Clean the surface of the Driving Wheels as described in the Instruction Manual and restart.
2.17 During the cleaning, WINBOT 930’s Mopping Plate slightly deviates from a vertical position. What happened?
This is due to insufficient friction between the glass and WINBOT 930, but this does not affect cleaning performance. WINBOT 930 will adjust its Mopping Plate to the correct position when it touches the window frame.
2.18 Why does the alarm activate when WINBOT 930 moves across a window frame during cleaning process?
1) WINBOT 930 should not be used on windows with frames smaller than 5mm (0.2”) thick. WINBOT 930 may move across a window frame smaller than 5mm (0.2”) thick and trigger the alarm.
2) If the Wheel Sensor and/or Edge Detection Sensors are stuck in the WINBOT 930’s Cleaning Pad Plate it could trigger the alarm. Ensure both the Wheel Sensor and Edge Detection Sensors are protruding and free from debris.
2.19 WINBOT 930 left a mark on the window after removal. What should I do?
Polish away any marks left on the glass from WINBOT 930’s removal with the provided Finishing Cloth.
2.20 Can WINBOT 930 be removed during cleaning?
WINBOT 930 must be paused before removal. Pause WINBOT 930 during cleaning by pressing the START/PAUSE button on the robot or the Remote Control. Grasp WINBOT 930’s handle. Pull the Air Release Trigger and remove WINBOT from the glass.
3.1 What is the effective range of the WINBOT 930's Remote Control?
The maximum range is 12m (39’), but it is recommended that the operator be within 2m (6.5’) or closer when using the Remote Control.
3.2 Why is WINBOT 930’s Remote Control not working?
Check whether the batteries are properly installed and ensure that the Remote Control is paired with W930. The Remote Control has a limited range, and works best when operating within 2m (6.5’).
3.3 How do I pair the Remote Control with WINBOT 930?
WINBOT 930 arrives from the factory paired with its Remote Control. If the Remote Control becomes un-paired or is replaced, it can be re-paired. To pair, power ON WINBOT 930. At the same time, press and hold the START/PAUSE Button on the robot and the Pairing Button on the Remote Control. Pairing is complete when WINBOT 930 beeps.
4.1 Why does the robot’s Indicator Light flash GREEN instead of blue when WINBOT 930 is switched on?
A flashing GREEN Indicator Light means the Back-Up Battery charge is low. Keep the robot plugged in until the light turns BLUE. WINBOT 930 will not clean until the Back-Up Battery is fully charged.
5.1 How is the Cleaning Pad cleaned?
Turn WINBOT 930 over and remove the Cleaning Pad. Soak the Cleaning Pad in cool, clean water for 2 minutes. Hand wash with mild detergent and lay flat to dry. Allow it to dry completely before re-attaching it to WINBOT 930. If the Cleaning Pad becomes worn or no longer fits exactly within the Velcro area, replace it with a new one to achieve best cleaning performance.
5.2 Can the Squeegee be disassembled?
No. Please contact Customer Service.
5.3 How is the Squeegee cleaned?
After each cleaning cycle, please wipe the surface of the Squeegees clean with the provided Finishing Cloth to maintain the cleaning performance.
5.4 How are the Driving Treads cleaned?
Move the Power Switch to “-” position. Inspect the Driving Treads by using the Upward and Downward Direction Control Buttons on the Remote Control. Stop the Driving Treads if dirt is seen on the Treads. Move the Power Switch to the “O” position. Clean any dirt on the Driving Treads with the provided Finishing Cloth.
5.5 How is the Cupule replaced?
The Cupule should be replaced if it becomes damaged or scratched. Remove the eight screws in the Cupule with a screw driver. Remove the Cupule and replace it with a new one. Re-insert and tighten the screws. Alternatively, you can contact Customer Service to seek professional service.