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FAQ
1.1 What type of floors can DEEBOT M85 clean?
DEEBOT M85 is capable of cleaning nearly all floors, including bare floors and short-pile carpet. DM85 is not suitable for use on long-pile or shag carpet.
1.2 When should I use the Main Brush Option and the Direct Suction Option?
The Main Brush Option comes pre-installed on DM85 and is the best choice for deep cleaning with a combination of the agitator brush and strong suction. DM85’s Direct Suction Option, attached with the agitator brush removed, is specifically designed to pick up pet and human hair without tangling.
1.3 Can DEEBOT M85 really clean under my furniture?
DM85's low-profile design gives it the ability to clean under furniture with a 10cm/4” clearance without complications.
1.4 What does DEEBOT M85 do if it meets an obstacle, like furniture?
DM85 has an active obstacle detection system to helps it avoid contact your furniture, walls and household items. Anti-Collision Sensors are on-board the robot. When the sensors detect an obstacle, a signal will be sent to DM85’s “brain” to slow down, change direction and select a new cleaning path. If the object is very low to the ground, 1.5” or smaller in height, DEEBOT may gently touch the obstacle with its mechanical cushion bumper before turning around.
1.5 Can DEEBOT M85 transition between different floor types and move over the doorsills in my house?
Yes. DEEBOT M85 transitions between different types of flooring and can easily cross over doorsills up to 1.7 cm /0.67’’.
1.5 Can DEEBOT M85 transition between different floor types and move over the doorsills in my house?
Yes. DEEBOT M85 transitions between different types of flooring and can easily cross over doorsills up to 1.7 cm /0.67’’.
1.6 DEEBOT M85 is not cleaning along edges and in corners thoroughly. What should I do?
Please choose Edge Cleaning Mode to clean along edges and in corners effectively.
1.7 Where should I place the Charging Dock so DEEBOT M85 can easily find it?
The Charging Dock should be plugged in and placed against a wall. Place the Charging Dock on a level floor surface with the base perpendicular to the ground. Keep the immediate area 1.5m /5’ in front of the charger and 0.5m /2’ at both sides of the Charging Dock clear of objects and reflective surfaces that may interfere with the infrared receiver.
1.8 Is it dangerous to touch DEEBOT M85’s Charging Contacts or the Charging Pins on Charging Dock?
No. The maximum DC voltage output of the Charging Dock is within the safe range for the human body.
1.9 Why does DEEBOT M85 spill dust when I move the robot manually?
If dust is spilling when you move DEEBOT M85 by hand, the Dust Bin is probably too full. The Dust Bin should be emptied regularly for best cleaning performance. When moving DEEBOT M85 manually, please lift the robot with both hands and keep the end marked with “DEEBOT” tilted slightly up to avoid spillage.
1.10 What happens if DEEBOT M85 detects a problem during cleaning?
If DEEBOT M85 detects a problem, it emits 1-7 alarm beeps and the AUTO Mode Button flashes RED. The problem can be identified by the number of beeps emitted. Please see section 3.7 in the DEEBOT M85 Instruction Manual for alarm identification and solution.
1.11 Can DEEBOT M85 be used to vacuum up water?
No. Do not allow DEEBOT M85 to ingest liquid as it will damage the unit.
1.12 What should be done if DEEBOT M85 accidentally vacuums up liquid?
Turn DEEBOT M85 OFF immediately. Remove the Dust Bin, Filters, Main Brush and suction component and allow them to dry completely before reinstalling them.
If the robot does not function normally after taking these steps, please contact Customer Service.
1.13 DEEBOT M85 will not charge. What should I do?
1. Make sure the robot’s Battery Pack is properly installed and screws are tight.
2. Make sure the Charging Dock is plugged in and the robot’s Charging Contacts have made a connection with the Charging Dock Pins on the Charging Dock.
3. If the robot’s battery is fully discharged or has not been used for a long time, its capacity may have decreased and need to be reactivated. To reactivate the battery: Place the robot on the Charging Dock by hand, remove after charging for 3 minutes; repeat 3 times, then charge normally for 3-5 hours.
If the problem persists, please contact Customer Service.
1.14 The Main Brush is tangled with hair and debris. How do I clean it?
Power OFF the robot and turn it over. Push both yellow buttons below the Main Brush Option towards the center of the robot and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. The Main Brush can be rinsed under water however should be dried completely before being reinstalled into DEEBOT M85. It is recommended to use the Direct Suction Option for cleaning up human and pet hair without tangling.
1.15 Why does DEEBOT M85 move around in circles and backwards after starting up?
1. The Anti-Drop Sensors on the bottom of DEEBOT M85 may be covered with dust. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
2. The Driving Wheels may be tangled with hair or debris. Use the Multi-Function Cleaning Tool to cut off and remove any hair/debris tangled around the Driving Wheels.
If the problem persists, please contact Customer Service.
1.16 DEEBOT M85 is cleaning with a louder noise and/or lower suction than normal. What should I do?
The suction intake may be blocked or the Main Brush/ Side Brushes may be tangled with dirt and debris.
1. Power OFF DEEBOT M85. Remove the Dust Bin, empty it and reinstall.
2. Turn DEEBOT M85 upside down. Push both yellow buttons below the Main Brush Option towards the center of the robot and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Reinstall the Main Brush.
3. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
1.17 DEEBOT M85 did not clean automatically at the scheduled time. What should I do??
1. Ensure the robot is powered ON.
2. Ensure the robot is charged.
3. The scheduled cleaning time may not have been programmed correctly or was cancelled. Set the scheduled cleaning time again making sure it is saved.
If the problem persists, please contact Customer Service.
1.18 DEEBOT M85 returns to the Charging Dock before it finishes cleaning. What should I do?
Working time varies according to floor surface, room complexity and the selected Cleaning Mode. This is normal, no action necessary.
1.19 Why aren't DEEBOT M85's Side Brushes rotating during cleaning?
1. When the battery is low, the Side Brushes stop rotating and DEEBOT M85 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Side Brushes may be tangled with debris. Power OFF the robot. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
3. The Side Brushes may not be installed properly. Power OFF the robot. Remove and reinstall the Side Brushes.
If the problem persists, please contact Customer Service.
1.20 Why isn't the Main Brush rotating when DEEBOT M85 is cleaning?
1. When the battery is low, Main Brush stops rotating and DEEBOT M85 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Main Brush may be tangled with hair or debris. Power OFF the robot and turn it over. Push both buttons below the Main Brush Option towards the center of the robot and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. The Main Brush can be rinsed under water however should be dried completely before it is reinstalled.
If the problem persists, please contact Customer Service.
1.21 DEEBOT M85 did not detect a drop off, like stairs. What should I do?
DEEBOT M85's Anti-Drop Sensors may be dirty. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
If the problem persists, please contact Customer Service.
1.21 DEEBOT M85 did not detect a drop off, like stairs. What should I do?
DEEBOT M85's Anti-Drop Sensors may be dirty. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
If the problem persists, please contact Customer Service.
1.22 Why does dirt from DEEBOT M85's Dust Bin leak out?
There is too much dirt in the Dust Bin. Please empty the Dust Bin regularly for best performance.
1.23 Will DEEBOT M85 disturb my pet?
Normally, no. DEEBOT M85 works quietly and the noise should not upset your pets. We recommend that you supervise DEEBOT during its first cleaning and assist should there be a problem.
1.24 Can DEEBOT clean when nobody is home?
Yes, you can schedule DEEBOT M85 to automatically clean once or twice per day, even if no one is at home.
1.25 Where can I find DEEBOT M85's serial number for product registration?
The serial number of your DEEBOT can be found in 2 places:
1) On a sticker on the packaging.
2) On the robot, underneath the Dust Bin.
2.1 Why isn't my Remote Control working?
1. The effective control range of the Remote Control is 5m/16’. When using the Remote Control, be sure to point it towards the infrared receiver on the robot, and be within 5m/16’ of the robot.
2. The batteries in the Remote Control may need to be replaced. Replace with new batteries.
3. The robot may be powered OFF or DEEBOT M85’s battery is low. Make sure the robot is powered ON and is fully charged.
4. The Infrared Emitter on the Remote Control or the robot’s Infrared Receiver may be dirty. Use a dry cloth or the Multi-Function Cleaning Tool to wipe the Infrared Emitter on Remote Control and the Infrared Receiver on DEEBOT M85.
5. There is equipment interfering with the infrared signal to DEEBOT M85. Avoid using the Remote Control near other equipment that uses infrared signals.
If the problem persists, please contact Customer Service.
3.1 Can I keep DEEBOT M85 on the Charging Dock for an extended period of time?
Yes. After DEEBOT M85’s batteries are fully charged, the battery management system will reduce electricity to a trickle charge and DEEBOT M85 will not be overcharged. We recommend keeping DEEBOT M85 powered ON and on the Charging Dock so it is ready to clean at any time
3.2 Can I keep DEEBOT M85 on the Charging Dock while it's not working?
Yes. After DEEBOT M85’s batteries are fully charged, the battery management system will reduce to a trickle charge and DEEBOT M85 will not be overcharged.