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FAQ
1.1 What type of floors can D83 clean?
D83 is capable of cleaning nearly all types of floors, including bare floors and short-pile carpet. D83 is not suitable for use on long-pile or shag carpet.
1.2 When should I use the Main Brush Option and the Direct Suction Option?
The Main Brush Option comes pre-installed on D83 and is the best choice for deep cleaning with a combination of the agitator brush and strong suction. D83’s Direct Suction Option, attached with the agitator brush removed, is specifically designed to pick up pet and human hair without tangling.
1.3 Can D83 clean under my furniture?
D83's low-profile design gives it the ability to clean under furniture with a 10cm/4” clearance without complications.
1.4 What does D83 do if it meets and obstacle, like furniture?
D83 moves faster than other robots on the market, but the addition of an active obstacle detection system helps D83 avoid contact your furniture, walls and household items. Anti-Collision Sensors are on-board the robot. When the sensors detect an obstacle, a signal will be sent to D83's “brain” to slow down, change direction and select a new cleaning path. If the object is very low to the ground, 1.5” or smaller in height, DEEBOT may gently touch the obstacle with its mechanical cushion bumper before turning around.
1.5 Can D83 transition between different floor types and climb over the doorsills in my house?
Yes. D83 transitions between different types of flooring and can easily climb inclines and over doorsills up to 2.0 cm/0.79.’’
1.6 D83 comes with a pack of Disposable Dry Cleaning Cloths and a pack of Disposal Wet Cleaning Cloth to use with the optional mopping feature. Can I replace the Disposal Cleaning Cloths with a tissue?
No. Please use the ECOVACS Disposable Cleaning Cloths for optimal cleaning performance.
1.7 D83 is not cleaning along edges and in corners thoroughly. What should I do?
Choose Edge Cleaning Mode to clean along edges and in corners.
1.8 Does sunlight affect D83 when it is working?
Normal daylight and lamplight does not affect D83. However, direct sunlight and reflective surfaces may affect D83 and cause it to stop cleaning.
1.9 Where should I place the Charging Dock so D83 can easily find it?
The Charging Dock should be plugged in and placed against a wall. Place the Charging Dock on a level floor surface with the base perpendicular to the ground. Keep the immediate area 1.5m /5’ in front of the charger and 0.5m /2’ at both sides of the Charging Dock clear of objects and reflective surfaces that may interfere with the infrared receiver.
1.10 Is it dangerous to touch D83's Charging Contacts or the Charging Dock Pins?
No. The maximum DC voltage output of the Charging Dock is within the safe range for the human body.
1.11 Why does D83 spill dust when I move the robot manually?
If dust is spilling when you move D83 by hand, the Dust Bin is probably too full. The Dust Bin should be emptied regularly for best cleaning performance. When moving D83 manually, please lift the robot with both hands and keep the end marked with “DEEBOT” tilted slightly up to avoid spillage.
1.12 What happens if D83 detects a problem?
For the USA version, if D83 detects a problem, the START/PAUSE button on the robot will flash RED, and the robot will announce the problem with a Voice Report.
For other versions, if D83 detects a problem, the START/PAUSE button on the robot will flash RED, and the robot will announce the problem with beeps.
1.13 Can D83 be used to vacuum up water on a kitchen floor or bathroom floor?
No. Do not allow D83 to ingest liquid as it will damage the unit.
1.14 What should be done if D83 accidentally vacuums up liquid?
Turn D83 OFF immediately. Remove the Dust Bin, Filters, Main Brush and suction component and allow them to dry completely before reinstalling them.
If the robot does not function normally after taking these steps, please contact Customer Service.
1.15 D83 will not charge. What should I do?
1. Please make sure D83’s Bottom Power Switch is ON. When D83 is not working, it is suggested to keep it powered ON and charging.
3. Make sure the Charging Dock is plugged in and the robot’s Charging Contacts have made a connection with the Charging Dock Pins on the Charging Dock.
4. If the battery is fully discharged or not used for a long time, its capacity may have decreased and need to be reactivated. To reactivate the battery: Place the robot on the Charging Dock by hand, remove after charging for 3 minutes; repeat 3 times, then charge normally for 3-5 hours.
If the problem persists, please contact Customer Service.
1.16 The Main Brush is tangled with hair and debris. How do I clean it?
Power OFF the robot and turn it over. Push both yellow buttons below the Main Brush Option at the same time, and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Each row of bristles on the Main Brush can be removed and cleaned separately with the Multi-Function Cleaning Tool. The Main Brush can be rinsed under water however should be dried completely before it is reinstalled. It is recommended to use the Direct Suction Option for cleaning up human and pet hair without tangling.
1.17 Why does D83 move around in circles and backwards after starting up?
1. The Anti-Drop Sensors on the bottom of D83 may be covered with dust. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
2. The Driving Wheels may be tangled with hair or debris. Use the Multi-Function Cleaning Tool to cut off and remove any hair/debris tangled around the Driving Wheels.
If the problem persists, please contact Customer Service.
1.18 Why does D83 sometimes slow down and/or begin to work in a spiral pattern?
DEEBOT D83 features dust detection technology that allows the robot to automatically adjust to the most effective cleaning mode and path based on dust concentration. This is normal.
1.19 D83 is cleaning with a louder noise and/or lower suction than normal. What should I do?
The suction intake may be blocked or the Main Brush/Side Brushes may be tangled with dirt and debris.
1. Turn OFF the robot’s Bottom Power Switch. Remove the Dust Bin, empty it and reinstall.
2. Turn D83 upside down. Push both yellow buttons below the Main Brush Option at the same time, and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Reinstall the Main Brush.
3. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
1.20 D83 did not clean automatically at the scheduled time. What should I do?
1. Ensure the robot’s Bottom Power Switch is ON.
2. Ensure the robot is charged.
3. The scheduled cleaning time may not have been programmed correctly or was cancelled. Set the scheduled cleaning time again making sure it is saved.
If the problem persists, please contact Customer Service.
1.21 D83 returns to the Charging Dock before it finishes cleaning. What should I do?
Working time varies according to floor surface, room complexity and the selected Cleaning Mode. This is normal, no action necessary.
1.22 Why aren't D83's Side Brushes rotating during cleaning?
1. When the battery is low, the Side Brushes stop rotating and D83 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Side Brushes may be tangled with debris. Turn OFF the robot’s Bottom Power Switch. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
3. The Side Brushes may not be installed properly. Turn OFF the robot’s Bottom Power Switch. Remove and reinstall the Side Brushes.
If the problem persists, please contact Customer Service.
1.23 Why isn't the Main Brush rotating during cleaning?
1. When the battery is low, Main Brush stops rotating and D83 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Main Brush may be tangled with hair or debris. Power OFF the robot and turn it over. Push both yellow buttons below the Main Brush Option at the same time, and remove the Main Brush Cover. Remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Each row of bristles on the Main Brush can be removed and cleaned separately with the Multi-Function Cleaning Tool. The Main Brush can be rinsed under water however should be dried completely before it is reinstalled.
If the problem persists, please contact Customer Service.
1.24 D83 did not detect a drop off, like stairs. What should I do?
D83's Anti-Drop Sensors may be dirty. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
If the problem persists, please contact Customer Service.
1.25 Why does dirt from D83's Dust Bin leak out?
There is too much dirt in the Dust Bin. Please empty the Dust Bin regularly for best performance.
1.26 Will D83 disturb my pet?
Normally, no. D83 works quietly and the noise should not upset your pets. We recommend that you supervise DEEBOT during its first cleaning and assist should there be a problem.
1.27 Can DEEBOT clean when nobody is home?
Yes, you can schedule D83 to automatically clean once per day at the same time, even if no one is at home.
1.28 Where can I find D83's serial number for product registration?
The serial number of your DEEBOT can be found in 2 places:
1) On a sticker on the packaging.
2) On the robot, underneath the Dust Bin.
2.1 Why isn't my Remote Control working?
1. The effective control range of the Remote Control is 5m/16’. When using the Remote Control, be sure to point it towards the infrared receiver on the robot, and be within 5m/16’ of the robot.
2. The batteries in the Remote Control may need to be replaced. Replace with new batteries.
3. The robot’s Bottom Power Switch may be turned OFF or D83’s battery is low. Make sure D83’s Bottom Power Switch is ON and it is fully charged.
4. The Infrared Emitter on the Remote Control or the robot’s Infrared Receiver may be dirty. Use a dry cloth or the Multi-Function Cleaning Tool to wipe the Infrared Emitter on Remote Control and the Infrared Receiver on DEEBOT 8.
5. There is equipment interfering with the infrared signal to D83. Avoid using the Remote Control near other equipment that uses infrared signals.
If the problem persists, please contact Customer Service.
3.1 Can I keep D83 on the Charging Dock for an extended period of time?
Yes. After D83’s batteries are fully charged, the battery management system will reduce electricity to a trickle charge and D83 will not be overcharged. We recommend keeping D83 powered ON and on the Charging Dock so it is ready to clean at any time.
3.2 Can I keep D83 on the Charging Dock while it's not working?
Yes. After D83's batteries are fully charged, the battery management system will reduce to a trickle charge and D83 will not be overcharged.
3.2 Can I keep D83 on the Charging Dock while it's not working?
Yes. After D83's batteries are fully charged, the battery management system will reduce to a trickle charge and D83 will not be overcharged.