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FAQ
1.1 What floor types does D79 clean?
D79 is capable of cleaning nearly all floors, including bare floors and short-pile carpet. D79 is not suitable for use on long-pile or shag carpet.
1.2 Can D79 really clean under my furniture?
D79’s low-profile design gives it the ability to clean under furniture with a 10 cm/4’’clearance without complications.
1.3 What does D79 do if it meets an obstacle, like furniture?
D79 has an active obstacle detection system to help it avoid contact your furniture, walls and household items. 10 groups of Anti-Collision Sensors are on-board the robot. When the sensors detect an obstacle, a signal will be sent to D79’s “brain” to slow down, change direction and select a new cleaning path. If the object is very low to the ground, 1.5” or smaller in height, DEEBOT may gently touch the obstacle with its soft cushion bumper before turning around.
1.4 Can D79 transition between different floor types and move over the doorsills in my house?
Yes. D79 transitions between different types of flooring and can easily cross over doorsills up to 1.2cm/0.47’ high’.
1.5 D79 is not cleaning along edges and in corners thoroughly. What should I do?
Please choose Edge Cleaning Mode to clean along edges and in corners effectively.
1.6 Where should I place the Charging Dock so D79 can easily find it?
The Charging Dock should be plugged in and placed against a wall on a level floor surface. Keep the immediate area 1.5m /5’ in front of the charger and 0.5m /2’ on both sides of the Charging Dock clear of objects and reflective surfaces that may interfere with the infrared receiver.
1.7 Is it dangerous to touch D79's Charging Contacts or the Charging Pins on the Charging Dock?
No. The maximum DC voltage output of the Charging Dock is within the safe range for the human body.
1.8 Why does D79 spill dust when I move the robot manually?
If dust is spilling when you move D79 by hand, the robot’s Dust Bin is probably too full. D79 empties its own Dust Bin when it returns to the Charging Dock, however, if the floors are extremely dirty, the Dust Bin may need to be emptied by hand before it returns - though this is rare. Empty the Handheld Vacuum Cleaner regularly and always before the dust reaches the MAX line for the best cleaning performance. When moving D79 manually, please lift the robot with both hands and keep the end marked with “DEEBOT” tilted slightly up to avoid spillage.
1.9 What happens if D79 detects a problem during cleaning?
If D79 detects a problem, it emits a beep, the Status Light Indicator flashes orange, and the corresponding indicator appears on the Control Panel Screen. Please see the D79 Instruction Manual for indicator identification and solution.
1.10 Can D79 be used to vacuum up water?
No. Do not allow D79 to ingest liquid as it will damage the unit.
1.11 What should be done if D79 accidentally vacuums up liquid?
Turn D79 OFF immediately. Remove the robot's Dust Bin, Filters and Main Brush and allow them to dry completely before reinstalling them.
If the robot does not function normally after taking these steps, please contact Customer Service.
1.12 D79's working time has shortened or it cannot be charged. What should I do?
1. Please ensure D79’s Bottom Power Switch is turned ON.
2. Make sure the Charging Dock is plugged in the robot’s Charging Contacts have made a connection with the Charging Dock Pins on the Charging Dock.
3. If the robot’s battery is fully discharged or has not been used for a long time, its capacity may have decreased and it may need to be reactivated. To reactivate the battery: Place the robot on the Charging Dock by hand, remove after charging for 3 minutes; repeat 3 times, then charge normally for 3-5 hours.
4. D79 uses a long-life battery and can be recharged approximately 500 times before needing replacement. However, cleaning time is shortened when the battery reaches the end of its service life. Replace the battery.
If the problem persists, please contact Customer Service.
1.13 Why does D79 move around in circles and backwards after starting up?
1. The Anti-Drop Sensors on the bottom of D79 may be covered with dust. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
2. The Driving Wheels may be tangled with hair or debris. Use the Multi-Function Cleaning Tool to cut off and remove any hair or debris tangled around the Driving Wheels.
If the problem persists, please contact Customer Service.
1.14 Why does D79 sometimes slow down and/or begin to work in a spiral pattern?
When Auto cleaning mode is selected and there is a low concentration of dust on the floor, D63S cleans in a straight line and changes direction each time it meets an obstacle. If D63S’s Dust Sensors detect a heavy concentration of dust, the robot automatically slows down and changes to a spiral cleaning pattern for thorough cleaning.
1.15 D79 is cleaning with a louder noise and/or lower suction than normal. What should I do?
D79's suction intake may be blocked or the Main Brush/Side Brushes may be tangled with dirt and debris.
1. Turn the Bottom Power Switch to OFF. Remove the Dust Bin, empty it and reinstall.
2. Turn D79 upside down. Unscrew the Main Brush Screw and remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove any hair tangled around the Main Brush. Reinstall the Main Brush.
3. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
1.16 Why aren't D79's Side Brushes rotating during cleaning?
1. When the battery is low, the Side Brushes stop rotating and D79 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Side Brushes may be tangled with debris. Move the robot's Bottom Power Switch to the OFF position. Remove the Side Brushes. Wipe the Side Brushes and their slots with a dry cloth and reinstall.
3. The Side Brushes may not be installed properly. Move the robot's Bottom Power Switch to the OFF position. Remove and reinstall the Side Brushes.
4. The Side Brushes have reached the end of their service life. Replace the Side Brushes.
If the problem persists, please contact Customer Service.
1.17 Why isn't the Main Brush rotating when D79 is cleaning?
1. When the battery is low, Main Brush stops rotating and D79 automatically returns to the Charging Dock to recharge itself. This is normal.
2. The Main Brush may be tangled with hair or debris. Move the robot's Bottom Power Switch to the OFF position. Unscrew the Main Brush Screw and remove the Main Brush. Use the Multi-Function Cleaning Tool to cut off and remove hair/debris from the Main Brush. The Main Brush can be rinsed under water however should be dried completely before it is reinstalled.
If the problem persists, please contact Customer Service.
1.18 D79 did not detect a drop off, like stairs. What should I do?
D79's Anti-Drop Sensors may be dirty. Wipe the Anti-Drop Sensors with the brush or the felt side of the Multi-Function Cleaning Tool to maintain their effectiveness.
If the problem persists, please contact Customer Service.
1.19 D79 did not clean automatically at the scheduled time. What should I do?
1. Ensure D79's Bottom Power Switch is ON.
2. Ensure the robot is charged.
3. The scheduled cleaning time may not have been programmed correctly or was cancelled. Set the scheduled cleaning time again making sure it is confirmed and the Cleaning Time Setting Indicator is illuminated on the robot’s Control Panel.
If the problem persists, please contact Customer Service.
1.20 Will D79 disturb my pet?
Normally, no. D79 works quietly and the noise should not upset your pets. We recommend that you supervise DEEBOT during its first cleaning and assist should there be a problem.
1.21 How long can D79 clean for when fully charged?
DEEBOT D79 manages its power so well that it can clean for up to 120 minutes per charge. Working time varies according to floor surface, room complexity and selected cleaning mode.
1.22 Can D79 clean when nobody is home?
Yes, you can schedule D79 to automatically clean once per day, even if no one is at home.
1.23 With its round design, is D79 capable of cleaning edges and corners well?
D79's dual Side Brushes have a longer reach than other robots to clean edges and in tight corners effectively. Two brushes double the ability of single brush robots that can only sweep from one side - giving DEEBOT the clean advantage.
1.24 How does the Automatic Emptying work?
D79 is so intelligent that when it returns to the Charging Dock, it automatically empties its own Dust Bin; saving you time and reducing airborne dust associated with manual emptying. Just let D79 clean and when the robot returns for charging and makes a connection with the Charging Dock, the canister sucks the dirt out of the robot’s dust bin. The dirt is then spun through the Supersonic Cyclone system sending the dirt into the canister and blowing out clean air through a high efficiency filter.
2.1 Why isn't my Remote Control working?
1. The effective control range of the Remote Control is 5m /16’. When using the Remote Control, be sure to point it towards the infrared receiver on the robot, and be within 5m/16’ of the robot.
2. The batteries in the Remote Control may need to be replaced. Replace with new batteries.
3. The robot's Bottom Power Switch may be OFF or D79' battery is low. Make sure the robot's Bottom Power Switch is ON and the robot is fully charged.
4. The Infrared Emitter on the Remote Control or the robot's Infrared Receiver may be dirty. Use a dry cloth or the Multi-Function Cleaning Tool to wipe the Infrared Emitter on Remote Control and the Infrared Receiver on D79.
5. There is equipment interfering with the infrared signal to D79. Avoid using the Remote Control near other equipment that uses infrared signals.
If the problem persists, please contact Customer Service.
3.1 Can I keep D79 charging on the Charging Dock for an extended period of time?
Yes. After D79's batteries are fully charged, the battery management system reduces electricity to a trickle charge and D79 will not be overcharged. We recommend keeping D79 powered ON and on the Charging Dock so it is ready to clean at any time.
3.2 Why does D79's Control Panel show the Full Dust Bin Indicator when the Dust Bin has already been emptied?
The Dust Bin may not be installed properly. Move the Bottom Power Switch to the OFF position. Remove and reinstall the Dust Bin making sure it is properly sealed.
If the problem persists, please contact Customer Service.